PAYMENT
In order to start the production of a product, we will send you a link to place an order directly through our website. You will be able to choose the payment method that suits you best (credit card, 3-installment payment, PayPal, etc.) as well as the delivery option of your choice. Upon receiving the order, we will begin the custom tailoring of your piece. Once it is completed, you will receive an email.
RETURN POLICY
Since the product was custom-made, a refund will not be possible.
You can proceed with an exchange for a product in stock on our eshop or a second model can be custom-made again.
UNIQUE PIECES
All our Berber rugs as well as our furniture pieces are handmade. Therefore, it is technically impossible to obtain an exact copy to the nearest millimeter.
For the rugs, colors and designs may not be exactly identical. The ordered dimensions may vary by up to 10cm in length and width.
PAYMENT
In order to start the production of a product, a deposit of one third (if payment in 3 installments) or half (if payment in two installments) will be required. Once the product is finalized, the remaining balance will be requested before delivery.
CONDITIONS
OF RETURN
Since the product was custom-made, a refund will not be possible.
You can proceed with an exchange for a product in stock on our eshop or a second model can be custom-made again.
UNIQUE PIECES
All our Berber rugs as well as our furniture pieces are handmade. Therefore, it is technically impossible to obtain an exact copy to the nearest millimeter.
For the rugs, colors and designs may not be exactly identical. The ordered dimensions may vary by up to 10cm in length and width.