Customized conditions
PAYMENT
In order to start the production of a product, a deposit of one-third (for payment in 3 installments) or half (for payment in two installments) will be required. Once the product is finalized, the balance will be requested before delivery.
RETURN POLICY
The product being custom-made, a refund will not be possible.
You can proceed with an exchange for an in-stock product on our eshop or a second model can be custom-made again.
UNIQUE PIECES
All our Berber rugs and furniture pieces are handcrafted. It is therefore technically impossible to obtain an exact replica to the millimeter.
For the rugs, colors and patterns may not be exactly identical. The ordered dimensions may be up to 10cm larger or smaller in length and width.
Customized conditions
PAYMENT
In order to start the production of a product, a deposit of one-third (if payment in 3 installments) or half (if payment in two installments) will be required. Once the product is completed, the balance will be requested before delivery.
RETURN POLICY
The product being custom-made, a refund will not be possible.
You can proceed with an exchange for an in-stock product on our eshop or a second model can be custom-made again.
UNIQUE PIECES
All our Berber rugs and furniture pieces are handcrafted. It is therefore technically impossible to obtain an exact replica to the millimeter.
For the rugs, colors and patterns may not be exactly identical. The ordered dimensions may be up to 10cm larger or smaller in length and width.