RETURN
TIMEFRAME
You have a 14-day withdrawal period from the delivery of your package to request an exchange, credit note, or refund.
WHAT IS THE PROCEDURE? (EXCLUDING FURNITURE)
Return from France
You don't pay anything! The return and delivery of the new package are at our expense.
Contact contact@them.fr by providing your first and last name, the date of your order, your order number and the product you want to exchange. We will send you your return label.
The free return label does not include insurance. Please note that return packages are your responsibility until they arrive with us. If you wish to send your package with insurance, you must use your own label purchased from your carrier.
The return is at your expense. However, if you wish to proceed with an exchange, the return and the shipment of the new item are at our expense! If you still wish to proceed with a return, here is the procedure:
Step 1
> For packages weighing less than 30kg or measuring less than 150cm in length, the package must be returned exclusively with Chronopost to the following address:
Name: Marion Pelouzet
First Name: Amandine Ranguin
Address: 2 rue Marcelin Berthelot, 93100 Montreuil
Phone: 06 02 16 80 01
Email: contact@them.fr
> For packages weighing more than 30kg or larger than 150cm (L x W x H included), the package must be returned exclusively to a UPS Access Point relay with UPS Access Point to the following address:
Name: Marion Pelouzet
First Name: Amandine Ranguin
Address: 2 rue Marcelin Berthelot, 93100 Montreuil
Phone: 06 02 16 80 01
Email: contact@them.fr
UPS Access Point relay to choose
UPS Access Point
196 rue de Paris
93100 Montreuil
(or the nearest one to this address if you cannot find this one)
Step 2
Very important: once the package is shipped, please communicate the tracking number to us (without this, the package may be returned to you and you may have to resend it to us). It is also advisable to insure the package. The risks of return (loss, damage) remain the responsibility of the customer.
All these steps must be followed, otherwise the return cannot be processed.
Return from the EU (excluding France) and Switzerland
The return and delivery of the new package are at our expense.
Contact contact@them.fr and provide your full name, the date of your order, your order number, as well as the product you wish to exchange, and we will send you the return procedure.
The provided return label does not include insurance. Please note that return packages are your responsibility until they arrive at our facility. If you wish to send your package with insurance, you must use your own label purchased from your carrier.
The return is at your expense. If you wish to proceed with an exchange, the return and the shipment of the new item are at our expense! If you still wish to proceed with a return, here is the procedure:
> For packages weighing less than 30kg or measuring less than 150cm in length, contact contact@them.fr providing your name, surname, the date of your order, and your order number, and we will send you a return label. We will then deduct the return costs from the refund.
> For packages weighing more than 30kg or exceeding 150cm in length
Step 1: Send back the package using the carrier of your choice to the following address:
Last Name: Marion Pelouzet
First Name: Amandine Ranguin
Address: 2 rue Marcelin Berthelot, 93100 Montreuil
Phone: 06 02 16 80 01
Email: contact@them.fr
Step 2: Attach the provided sheet next to the shipping label.
Step 3: Once the package is shipped, please provide us with the tracking number immediately (failure to do so may result in the package being returned to you, requiring you to resend it to us). It is also advisable to insure the package. The risks of return (loss, damage) remain the responsibility of the customer.
All these steps must be followed, otherwise, the return cannot be processed.
Return from the rest of the world
Step 1: Send back the package at your own expense with the carrier of your choice to the following address:
Last Name: Marion Pelouzet
First Name: Amandine Ranguin
Address: 2 rue Marcelin Berthelot, 93100 Montreuil
Phone: 06 02 16 80 01
Email: contact@them.fr
Step 2: Attach the attached sheet next to the shipping label.
Step 3: Once the package is shipped, please provide us with the tracking number (without this, the package may be returned to you, and you may have to resend it to us). It is also advisable to insure the package. The risks of return (loss, damage) are the responsibility of the customer.
All these steps must be followed, otherwise the return cannot be processed.
Note: in the case of an exchange or credit, the return costs are at your charge but the delivery of the new carpet is free.
IS THE RETURN AT MY EXPENSE?
Return from the European Union and Switzerland
You don't pay anything! The return and delivery of the new package are at our expense.
The return will be at your expense.
Return from the rest of the world
Return shipping fees will be the responsibility of the customer. The new shipment will be free of charge.
The return will be at your expense.
ONCE THE PACKAGE IS RECEIVED BY THEM?
In the case of an exchange, the new chosen item will be shipped after receiving the parcel.
In the case of a credit note, the credit note will be sent by email after receiving the parcel.
In the case of a refund, you will receive the refund for the returned item (excluding outbound shipping costs) in your account within 14 days.
We will inspect all returned merchandise for possible damages and to ensure that it has not been used. If it is found that the merchandise has been used by the customer, the package will be returned to them and no refund will be possible.
RETURN
TIMEFRAME
You have a 14-day withdrawal period from the delivery of your package to request an exchange, credit note, or refund.
WHAT IS THE PROCEDURE? (EXCLUDING FURNITURE)
Return from France
You don't pay anything! The return and delivery of the new package are at our expense.
Contact contact@them.fr by providing your first and last name, the date of your order, your order number and the product you want to exchange. We will send you your return label.
The free return label does not include insurance. Please note that return packages are your responsibility until they arrive with us. If you wish to send your package with insurance, you must use your own label purchased from your carrier.
The return shipping costs are at your expense. However, if you wish to proceed with an exchange, the return and the shipment of the new item will be at our expense! If you still wish to proceed with a return, here is the procedure:
Step 1
> For packages weighing less than 30kg or measuring less than 150cm in length, the package must be returned exclusively with Chronopost to the following address:
Name: Marion Pelouzet
First Name: Amandine Ranguin
Address: 2 rue Marcelin Berthelot, 93100 Montreuil
Phone: 06 02 16 80 01
Email: contact@them.fr
> For packages weighing over 30kg and exceeding 150cm (L x W x H included), the package must be returned exclusively to a UPS Access Point with UPS Access Point to the following address:
Name: Marion Pelouzet
First Name: Amandine Ranguin
Address: 2 rue Marcelin Berthelot, 93100 Montreuil
Phone: 06 02 16 80 01
Email: contact@them.fr
UPS Access Point to choose
UPS Access Point
196 rue de Paris
93100 Montreuil
Step 2
Very important: once the package is shipped, please provide us with the tracking number (without this, the package may be returned to you and you may have to resend it to us). It is also recommended to insure the package. The risks of return (loss, damage) remain the responsibility of the customer.
All these steps must be followed, otherwise, the return cannot be processed.
Return from the EU (excluding France) and Switzerland
The return and delivery of the new package are at our expense.
Contact contact@them.fr and provide your full name, the date of your order, your order number, as well as the product you wish to exchange, and we will send you the return procedure.
The provided return label does not include insurance. Please note that return packages are your responsibility until they arrive at our facility. If you wish to send your package with insurance, you must use your own label purchased from your carrier.
The return shipping is at your expense. If you wish to proceed with an exchange, the return and shipping of the new item will be at our expense! If you still wish to proceed with a return, here is the procedure:
> For packages weighing less than 30kg or measuring less than 150cm in length, contact contact@them.fr providing your name, surname, the date of your order, and your order number, and we will send you a return label. We will then deduct the return costs from the refund.
> For packages weighing more than 30kg or exceeding 150cm in length
Step 1: Send the package with a carrier of your choice to the following address:
Name: Marion Pelouzet
First name: Amandine Ranguin
Address: 2 rue Marcelin Berthelot, 93100 Montreuil
Phone: 06 02 16 80 01
Email: contact@them.fr
Step 2: Attach the enclosed form next to the shipping label.
Step 3: Once the package is shipped, please inform us immediately of the tracking number (without this, the package may be returned to you, and you may have to resend it to us). It is also advisable to insure the package. The risks of return (loss, damage) are the responsibility of the customer.
All these steps must be followed, otherwise, the return cannot be processed.
Return from the rest of the world
Step 1: Send back the package at your own expense with the carrier of your choice to the following address:
Last Name: Marion Pelouzet
First Name: Amandine Ranguin
Address: 2 rue Marcelin Berthelot, 93100 Montreuil
Phone: 06 02 16 80 01
Email: contact@them.fr
Step 2: Attach the attached sheet next to the shipping label.
Step 3: Once the package is shipped, please provide us with the tracking number (without this, the package may be returned to you, and you may have to resend it to us). It is also advisable to insure the package. The risks of return (loss, damage) are the responsibility of the customer.
All these steps must be followed, otherwise the return cannot be processed.
Note: in the case of an exchange or credit, the return costs are at your charge but the delivery of the new carpet is free.
IS THE RETURN AT MY
EXPENSE?
Return from the European Union and Switzerland
You don't pay anything! The return and delivery of the new package are at our expense.
The return will be at your expense.
Return from the rest of the world
Return shipping fees will be the responsibility of the customer. The new shipment will be free of charge.
The return will be at your expense.
ONCE THE PARCEL
RECEIVED BY THEM?
In the case of an exchange, the new chosen item will be shipped after receiving the parcel.
In the case of a credit note, the credit note will be sent by email after receiving the parcel.
In the case of a refund, you will receive the refund for the returned item (excluding outbound shipping costs) in your account within 14 days.
We will inspect all returned merchandise for any possible damage and to ensure that it has not been used. If it is found that the merchandise has been used by the customer, the package will be returned to them and no refund will be possible.