RETURN
DEADLINES
You have a 14-day withdrawal period starting from the delivery of your parcel to request an exchange, credit note, or refund.
WHAT IS THE PROCEDURE? (EXCLUDING FURNITURE)
Return from the EU (excluding France) and Switzerland
Returns and delivery of the new package are at our expense.
Contact [email protected] providing your first and last name, the date of your order, your order number and the product you wish to exchange, and we will send you the return procedure.
The complimentary return label does not include insurance. Please note that return packages are your responsibility until they reach us. If you wish to send your package with insurance, you must use your own label purchased from your carrier.
The return is at your own expense. If you wish to proceed with an exchange, the return and the shipping of the new item are at our expense! If you still wish to proceed with a return, here is the procedure:
> For packages weighing less than 20kg or measuring less than 160cm (L x W x H included), contact [email protected] stating your name, date of your order, and your order number, and we will send you a return label. We will then deduct the return costs from the refund:
- €30 for EU customers
- €60 for Swiss customers
> For packages weighing more than 20kg or measuring more than 160cm (L x W x H included)
Step 1: Return the package using the carrier of your choice to the following address:
Last Name: Amirouche Belmihoub
First Name: Amandine Ranguin
Address: 2 rue Marcelin Berthelot, 93100 Montreuil
Phone: 06 02 16 80 01
Email: [email protected]
Step 2: Attach the attached sheet next to the shipping label.
Step 3: Once the package has been shipped, please provide us with the tracking number (without this, the package may be returned to you and you may have to resend it to us). It is also advisable to insure the package. The risks of return (loss, damage) remain the responsibility of the customer.
All these steps must be followed, otherwise the return cannot be processed.
Return from the rest of the world
Step 1: Send back the package at your own expense using the carrier of your choice to the following address:
Last Name: Amirouche Belmihoub
First Name: Amandine Ranguin
Address: 2 rue Marcelin Berthelot, 93100 Montreuil
Phone: 06 02 16 80 01
Email: [email protected]
Step 2: Attach the attached document next to the shipping label.
Step 3: Once the package is shipped, please provide us with the tracking number (without this, the package may be returned to you, and you may have to resend it to us). It is also recommended to insure the package. The risks of return (loss, damage) remain the responsibility of the customer.
All these steps must be followed, otherwise, the return cannot be processed.
Note: in the case of an exchange or a credit, the return costs are at your expense but the delivery of the new rug is free.
Return from France
You don't pay anything! The return and delivery of the new package are at our expense.
Contact [email protected] indicating your first and last name, the date of your order, your order number as well as the product you want to exchange it for. We will send you your return label.
The provided return label does not include insurance. Please note that return packages are your responsibility until they arrive with us. If you want to send your package with insurance, you must use your own label purchased from your carrier.
Return shipping is at your expense and must be done exclusively at a pick-up point. If you wish to proceed with an exchange, the return and shipment of the new item are at our expense! If you still wish to proceed with a return, here is the procedure:
Step 1
> For packages weighing less than 30kg or measuring less than 150cm (L x W x H included), the package must be returned exclusively with Mondial Relay to the following address:
Last Name: Amirouche Belmihoub
First Name: Amandine Ranguin
Address: 2 rue Marcelin Berthelot, 93100 Montreuil
Phone: 06 02 16 80 01
Email: [email protected]
Mondial Relay pick-up point to choose:
Mag Meunier CDT - Franprix
4 rue des Meuniers, 93100 Montreuil
> For packages weighing more than 30kg or exceeding 150cm (L x W x H included), the package must be returned exclusively to a pick-up point with UPS Access Point to the following address:
Last Name: Amirouche Belmihoub
First Name: Amandine Ranguin
Address: 2 rue Marcelin Berthelot, 93100 Montreuil
Phone: 06 02 16 80 01
Email: [email protected]
UPS pick-up point to choose
UPS Access Point
196 rue de Paris
93100 Montreuil
(or the one closest to this address if you cannot find this one)
Step 2
Very important: once the package is shipped, please provide us with the tracking number (without this, the package may be returned to you and you may have to resend it to us). It is also advisable to insure the package. The risks of return (loss, damage) remain the responsibility of the customer.
All these steps must be followed, otherwise the return cannot be processed.
IS THE RETURN AT MY EXPENSE?
Return from the European Union and Switzerland
You don't pay anything! The return and delivery of the new package are at our expense.
The return will be at your own expense.
Return from the rest of the world
Return shipping costs will be the responsibility of the customer. The new shipment will be free of charge.
The return will be at your own expense.
ONCE THE PACKAGE HAS BEEN RECEIVED BY THEM?
In the case of an exchange, the new chosen item will be shipped after receiving the package.
In the case of a credit, the credit will be sent by email after receiving the package.
In case of a refund, you will receive the refund for the returned item (excluding the outbound shipping costs) to your account within 14 days.
We will inspect all returned merchandise for any possible damage and to ensure it has not been used. If it is found that the merchandise has been used by the customer, the package will be returned to them and no refund will be possible.
RETURN
DEADLINES
You have a 14-day withdrawal period starting from the delivery of your parcel to request an exchange, credit note, or refund.
WHAT IS THE PROCEDURE? (EXCLUDING FURNITURE)
Return from the EU (excluding France) and Switzerland
Returns and delivery of the new package are at our expense.
Contact [email protected] providing your first and last name, the date of your order, your order number and the product you wish to exchange, and we will send you the return procedure.
The complimentary return label does not include insurance. Please note that return packages are your responsibility until they reach us. If you wish to send your package with insurance, you must use your own label purchased from your carrier.
Return shipping is at your expense. If you wish to proceed with an exchange, the return and shipment of the new item will be at our expense! If you still wish to proceed with a return, here is the procedure:
> For packages weighing less than 20kg or measuring less than 160cm (L x W x H included), contact [email protected] indicating your first and last name, the date of your order, as well as your order number, and we will send you a return label. We will then deduct the return fees from the refund:
- For EU customers: 30€
- For Swiss customers: 60€
> For packages weighing more than 20kg or measuring more than 160cm (L x W x H included)
Step 1: Send back the package with the carrier of your choice to the following address:
Last name: Amirouche Belmihoub
First name: Amandine Ranguin
Address: 2 rue Marcelin Berthelot, 93100 Montreuil
Phone: 06 02 16 80 01
Email: [email protected]
Step 2: Attach the sheet attached next to the shipping label.
Step 3: Once the package is shipped, please provide us with the tracking number urgently (without this, the package may be returned to you and you may have to resend it to us). It is also advisable to insure the package. The risks of return (loss, damage) remain the customer's responsibility.
All these steps must be followed, otherwise, the return cannot be handled.
Return from the rest of the world
Step 1: Send back the package at your own expense using the carrier of your choice to the following address:
Last Name: Amirouche Belmihoub
First Name: Amandine Ranguin
Address: 2 rue Marcelin Berthelot, 93100 Montreuil
Phone: 06 02 16 80 01
Email: [email protected]
Step 2: Attach the attached document next to the shipping label.
Step 3: Once the package is shipped, please provide us with the tracking number (without this, the package may be returned to you, and you may have to resend it to us). It is also recommended to insure the package. The risks of return (loss, damage) remain the responsibility of the customer.
All these steps must be followed, otherwise, the return cannot be processed.
Note: in the case of an exchange or a credit, the return costs are at your expense but the delivery of the new rug is free.
Return from France
You don't pay anything! The return and delivery of the new package are at our expense.
Contact [email protected] indicating your first and last name, the date of your order, your order number as well as the product you want to exchange it for. We will send you your return label.
The provided return label does not include insurance. Please note that return packages are your responsibility until they arrive with us. If you want to send your package with insurance, you must use your own label purchased from your carrier.
Return shipping is at your expense and must be done exclusively to a pick-up point. If you wish to proceed with an exchange, the return and shipment of the new item are at our expense! If you still wish to proceed with a return, here is the procedure:
Step 1
> For packages weighing less than 30kg and measuring less than 150cm (L x W x H included), the package must be returned exclusively with Mondial Relay to the following address:
Name: Amirouche Belmihoub
First Name: Amandine Ranguin
Address: 2 rue Marcelin Berthelot, 93100 Montreuil
Phone: 06 02 16 80 01
Email: [email protected]
Mondial Relay pick-up point to choose:
Mag Meunier CDT - Franprix
4 rue des Meuniers, 93100 Montreuil
> For packages weighing more than 30kg and exceeding 150cm (L x W x H included), the package must be returned exclusively to a pick-up point with UPS Access Point to the following address:
Name: Amirouche Belmihoub
First Name: Amandine Ranguin
Address: 2 rue Marcelin Berthelot, 93100 Montreuil
Phone: 06 02 16 80 01
Email: [email protected]
UPS pick-up point to choose
UPS Access Point
196 rue de Paris
93100 Montreuil
Step 2
Very important: once the package is shipped, please provide us with the tracking number (without this, the package may be returned to you and you may have to resend it to us). It is also advisable to insure the package. The risks of return (loss, damage) remain the responsibility of the customer.
All these steps must be followed, otherwise, the return cannot be processed.
IS THE RETURN AT MY EXPENSE?
Return from the European Union and Switzerland
You don't pay anything! The return and delivery of the new package are at our expense.
The return will be at your own expense.
Return from the rest of the world
Return shipping costs will be the responsibility of the customer. The new shipment will be free of charge.
The return will be at your own expense.
ONCE THE PACKAGE
RECEIVED BY THEM?
In the case of an exchange, the new chosen item will be shipped after receiving the package.
In the case of a credit, the credit will be sent by email after receiving the package.
In case of a refund, you will receive the refund for the returned item (excluding the outbound shipping costs) to your account within 14 days.
We will inspect all returned merchandise for any possible damages and to ensure that it has not been used. If it is found that the merchandise has been used by the customer, the package will be returned to them and no refund will be possible.