RETURN
TIMEFRAME
You have a 14-day cooling-off period starting from the delivery of your package to request an exchange, a credit note, or a refund*.
*No refunds are possible for pre-ordered or custom-made products
WHAT IS THE PROCEDURE? (EXCLUDING FURNITURE)
Return from France
You don't pay anything! The return and delivery of the new package are at our expense.
Contact [email protected] and provide your name, surname, the date of your order, your order number and the product you wish to exchange. We will send you your return label.
The provided return label does not include insurance. Please note that return packages are your responsibility until they reach us. If you want to send your package with insurance, you must use your own label purchased from your carrier.
Returns are at your expense. However, if you wish to proceed with an exchange, the return and shipping of the new item are at our expense! If you still wish to proceed with a return, here is the procedure:
Step 1
> For packages weighing less than 30kg or measuring less than 150cm in length, the package must be returned exclusively with Chronopost at the following address:
Name: Marion Pelouzet
First name: Amandine Ranguin
Address: 2 rue Marcelin Berthelot, 93100 Montreuil
Phone: 06 02 16 80 01
Email: [email protected]
> For packages weighing over 30kg or larger than 150cm (L x W x H included), the package must be returned exclusively to an UPS Access Point at the following address:
Name: Marion Pelouzet
First name: Amandine Ranguin
Address: 2 rue Marcelin Berthelot, 93100 Montreuil
Phone: 06 02 16 80 01
Email: [email protected]
UPS Access Point to choose
UPS Access Point
196 rue de Paris
93100 Montreuil
(or the closest one to this address if you cannot find this one)
Step 2
Very important: once the package is shipped, please provide us with the tracking number (without this, the package may be returned to you and you may have to resend it to us). It is also advisable to insure the package. The risks of return (loss, damage) remain the responsibility of the customer.
All these steps must be followed, otherwise, the return cannot be processed.
Return from the EU (excluding France) and Switzerland
Return and delivery of the new package are at our expense.
Contact [email protected] providing your full name, date of your order, your order number, as well as the product you wish to exchange, and we will send you the return procedure.
The provided return label does not include insurance. Please note that return packages are your responsibility until they reach us. If you wish to send your package with insurance, you must use your own label purchased from your carrier.
Return shipping is at your expense. If you wish to proceed with an exchange, the return and shipment of the new item are at our expense! If you still wish to proceed with a return, here is the procedure:
> For packages weighing less than 30kg or measuring less than 150cm in length, contact [email protected] providing your name, date of purchase, and order number, and we will send you a return label. We will then deduct the return costs from your refund.
> For packages weighing more than 30kg or longer than 150cm in length
Step 1: Send the package with the carrier of your choice to the following address:
Last Name: Marion Pelouzet
First Name: Amandine Ranguin
Address: 2 rue Marcelin Berthelot, 93100 Montreuil
Phone: 06 02 16 80 01
Email: [email protected]
Step 2: Attach the attached sheet next to the shipping label.
Step 3: Once the package is shipped, please provide us with the tracking number (without this, the package may be returned to you, and you may have to resend it to us). It is also advisable to insure the package. The risks of return (loss, damage) are the responsibility of the customer.
All these steps must be followed, otherwise, the return cannot be processed.
Return from the rest of the world
Step 1: Send the package at your own expense using the carrier of your choice to the following address:
Last Name: Marion Pelouzet
First Name: Amandine Ranguin
Address: 2 rue Marcelin Berthelot, 93100 Montreuil
Phone: 06 02 16 80 01
Email: [email protected]
Step 2: Attach the attached sheet next to the shipping label.
Step 3: Once the package is sent, please provide us with the tracking number (without this, the package may be returned to you and you may have to resend it to us). It is also advisable to insure the package. The risks of return (loss, damage) remain the customer's responsibility.
All these steps must be followed, otherwise the return cannot be processed.
Note: in the case of an exchange or credit, the return costs are at your expense but the delivery of the new rug is free.
IS THE RETURN AT MY EXPENSE?
Return from the European Union and Switzerland
You don't pay anything! The return and delivery of the new package are at our expense.
The return will be at your own expense.
Return from the rest of the world
Return shipping fees will be at the customer's expense. The new shipment will be free of charge.
The return will be at your own expense.
ONCE THE PACKAGE IS RECEIVED BY THEM?
In the case of an exchange, the new chosen item will be shipped upon receipt of the package.
In the case of a credit note, the credit note will be sent by email upon receipt of the package.
In case of a refund, you will receive the refund for the returned item (excluding outbound shipping costs) in your account within 14 days.
We will inspect all returned merchandise for any possible damage and to ensure that it has not been used. If it is found that the merchandise has been used by the customer, the package will be returned to them and no refund will be possible.
RETURN
TIMEFRAME
You have a 14-day withdrawal period from the delivery of your package to request an exchange, a credit note, or a refund.
*No refunds are possible for pre-order or custom-made products
WHAT IS THE PROCEDURE? (EXCLUDING FURNITURE)
Return from France
You don't pay anything! The return and delivery of the new package are at our expense.
Contact [email protected] and provide your name, surname, the date of your order, your order number and the product you wish to exchange. We will send you your return label.
The provided return label does not include insurance. Please note that return packages are your responsibility until they reach us. If you want to send your package with insurance, you must use your own label purchased from your carrier.
The return is at your expense. However, if you wish to proceed with an exchange, the return and shipping of the new item are at our expense! If you still wish to proceed with a return, here is the procedure:
Step 1
> For packages weighing less than 30kg or measuring less than 150cm in length, the package must be returned exclusively with Chronopost to the address below:
Name: Marion Pelouzet
First name: Amandine Ranguin
Address: 2 rue Marcelin Berthelot, 93100 Montreuil
Phone: 06 02 16 80 01
Email: [email protected]
> For packages weighing over 30kg and exceeding 150cm (L x W x H included), the package must be returned exclusively at a collection point with UPS Access Point at the address below:
Name: Marion Pelouzet
First name: Amandine Ranguin
Address: 2 rue Marcelin Berthelot, 93100 Montreuil
Phone: 06 02 16 80 01
Email: [email protected]
UPS collection point to choose
UPS Access Point
196 rue de Paris
93100 Montreuil
Step 2
Very important: once the package is shipped, please provide us with the tracking number (without this, the package may be returned to you and you may have to resend it to us). It is also advisable to insure the package. The risks of return (loss, damage) are the responsibility of the customer.
All these steps must be followed, otherwise, the return cannot be processed.
Return from the EU (excluding France) and Switzerland
Return and delivery of the new package are at our expense.
Contact [email protected] providing your full name, date of your order, your order number, as well as the product you wish to exchange, and we will send you the return procedure.
The provided return label does not include insurance. Please note that return packages are your responsibility until they reach us. If you wish to send your package with insurance, you must use your own label purchased from your carrier.
The return is at your expense. If you wish to proceed with an exchange, the return and the shipment of the new item are at our expense! If you still wish to proceed with a return, here is the procedure:
> For packages weighing less than 30kg or measuring less than 150cm in length, contact [email protected] providing your name, date of your order, and order number and we will send you a return label. We will then deduct the return costs from the refund.
> For packages weighing more than 30kg or longer than 150cm
Step 1: Send back the package with the carrier of your choice to the following address:
Last Name: Marion Pelouzet
First Name: Amandine Ranguin
Address: 2 rue Marcelin Berthelot, 93100 Montreuil
Phone: 06 02 16 80 01
Email: [email protected]
Step 2: Attach the attached sheet next to the shipping label.
Step 3: Once the package is shipped, please provide us with the tracking number (without this, the package may be returned to you and you may have to resend it to us). It is also advisable to insure the package. The risks of return (loss, damage) are the responsibility of the customer.
All these steps must be followed, otherwise, the return cannot be processed.
Return from the rest of the world
Step 1: Send the package at your own expense using the carrier of your choice to the following address:
Last Name: Marion Pelouzet
First Name: Amandine Ranguin
Address: 2 rue Marcelin Berthelot, 93100 Montreuil
Phone: 06 02 16 80 01
Email: [email protected]
Step 2: Attach the attached sheet next to the shipping label.
Step 3: Once the package is sent, please provide us with the tracking number (without this, the package may be returned to you and you may have to resend it to us). It is also advisable to insure the package. The risks of return (loss, damage) remain the customer's responsibility.
All these steps must be followed, otherwise the return cannot be processed.
Note: in the case of an exchange or credit, the return costs are at your expense but the delivery of the new rug is free.
IS THE RETURN AT MY EXPENSE?
Return from the European Union and Switzerland
You don't pay anything! The return and delivery of the new package are at our expense.
The return will be at your own expense.
Return from the rest of the world
Return shipping fees will be at the customer's expense. The new shipment will be free of charge.
The return will be at your own expense.
ONCE THE PACKAGE
RECEIVED BY THEM?
In the case of an exchange, the new chosen item will be shipped upon receipt of the package.
In the case of a credit note, the credit note will be sent by email upon receipt of the package.
In case of a refund, you will receive the refund for the returned item (excluding outbound shipping costs) in your account within 14 days.
We will check all returned merchandise for any possible damage and to ensure that it has not been used. If it is found that the merchandise has been used by the customer, the package will be returned to them and no refund will be possible.