FAQ
PAYMENT
It is possible to pay by credit card, bank transfer, payment in 3 times without expenses for the orders of more than 200 euros.
Yes, it is possible to pay with PayPal. When you make your purchase, we invite you to choose the method of payment by bank transfer, then simply transfer the money to our PayPal account marion@them.fr
There are no customs fees for orders placed from a European Union country because the packages are shipped from France.
For countries outside the EU, customs fees may apply. We can't tell you the exact amount but it is around 10% of the order amount. If you ever want to avoid paying these fees, contact us at hello@them.fr, we will try to find a solution!
The invoice is automatically sent by email. If you have not received it, contact us at hello@them.fr and we will send it to you.
You can pay in 3 times without fees by choosing the payment option with Alma for all orders over 200euros.
CUSTOM-MADE
Yes, you can make a custom-made carpet in the size, pattern and colors of your choice, and at a low price! Consult our dedicated page "Custom-made berber carpet" and contact us at custom@them.fr if you are interested.
It takes between 2 to 4 months of weaving for a custom-made berber carpet. All our carpets are handmade on traditional wooden looms.
For custom-made carpets, the prices are the same as on the website. They depend on the style of the carpet and its size.
Yes, you are free to send us a model for your carpet, and we will confirm if it is feasible or not. We are here to help you, to advise you, or to design your future carpet!
CLEANING
Visit our dedicated page : "Cleaning advices".
The maintenance of a berber carpet is quite simple:
Vacuum it once a week maximum to avoid damaging the wool. If you do not have the possibility of shaking it, turn it over for a few hours once a month, all the dust in depth will fall, it works very well. In case of stain, tap it immediately with a cloth soaked in water. This is often enough. If not, add vinegar or soap with lots of water. The secret is to rub it right away!
If you live in Ile-de-France, here is the contact of a person specialized in berber carpets : 06 77 64 85 73. Otherwise, you can probably find a carpet specialist in your area on the internet!
All our carpets are cleaned and treated before they leave for France.
Between transport and storage, the carpet has been folded for a long time, so it is normal that you receive it with fold marks. Gradually, the carpet will relax and become completely flat. To speed up the process, I recommend brushing the carpet regularly and putting heavy things on the folds.
ADVICES
Consult our dedicated page "How to choose the right size carpet for your home ?"
Consult our dedicated page "Cleaning advices".
ESHOP
All our rugs are unique pieces. When a carpet is sold, it is totally possible to recreate it on measure in your dimensions, colors, patterns of your choice! Otherwise, we invite you to have a good look at our eshop, we often have similar rugs. Contact us at hello@them.fr, we will tell you if we will receive a similar one soon!
We never have sales at THEM because our concept is based on a policy of fair prices throughout the year for the artisans, you and me.
No, the indoor photos on the carpet product sheets are similar carpets that allow you to better visualize your future carpet in your home.
THEM BERBER
CARPETS
The bangs of our rugs measure about 10cm. If this is too big for you, you can always cut them yourself.
Our rugs are mostly 2.5cm thick. This is the average thickness that we recommend and that our customers prefer. A thicker carpet is less easy to maintain and looks less clean, while a thinner carpet is less attractive.
Concerning the remuneration of the weavers, on average 50% of the sales price before tax goes to them.
Yes, all our carpets are unique pieces.
Our berber carpets are handmade on traditional wooden looms in Morocco with sheep's wool. The whole process is 100% handmade and traditional. We collaborate with more than 300 weavers from the Atlas Mountains. Discover in video the know-how of our weavers.
The dimensions indicated on the site do not include the bangs.
DELIVERY, RETURN
& EXCHANGE
Visit directly to our dedicated pages, it's this way!
PROFESSIONNAL
COLLABORATION
THEM offers professional discounts for interior designers. These are made on quotation according to quantities and models. Contact marion@them.fr to discuss this matter!
THEM works wholesale, we are open to new collaborations! Contact Marion at marion@them.fr to discuss this and send you the current selection.
faq
PAYMENT
It is possible to pay by credit card, bank transfer, payment in 3 times without expenses for the orders of more than 200 euros.
Yes, it is possible to pay with PayPal. When you make your purchase, we invite you to choose the method of payment by bank transfer, then simply transfer the money to our PayPal account marion@them.fr
There are no customs fees for orders placed from a European Union country because the packages are shipped from France.
For countries outside the EU, customs fees may apply. We can't tell you the exact amount but it is around 10% of the order amount. If you ever want to avoid paying these fees, contact us at hello@them.fr, we will try to find a solution!
The invoice is automatically sent by email. If you have not received it, contact us at hello@them.fr and we will send it to you.
You can pay in 3 times without fees by choosing the payment option with Alma for all orders over 200euros.
CUSTOM-MADE
Yes, you can make a custom-made carpet in the size, pattern and colors of your choice, and at a low price! Consult our dedicated page "Custom-made berber carpet" and contact us at custom@them.fr if you are interested.
It takes between 2 to 4 months of weaving for a custom-made berber carpet. All our carpets are handmade on traditional wooden looms.
For custom-made carpets, the prices are the same as on the website. They depend on the style of the carpet and its size.
Yes, you are free to send us a model for your carpet, and we will confirm if it is feasible or not. We are here to help you, to advise you, or to design your future carpet!
CLEANING
Visit our dedicated page : "Cleaning advices".
The maintenance of a berber carpet is quite simple:
Vacuum it once a week maximum to avoid damaging the wool. If you do not have the possibility of shaking it, turn it over for a few hours once a month, all the dust in depth will fall, it works very well. In case of stain, tap it immediately with a cloth soaked in water. This is often enough. If not, add vinegar or soap with lots of water. The secret is to rub it right away!
If you live in Ile-de-France, here is the contact of a person specialized in berber carpets : 06 77 64 85 73. Otherwise, you can probably find a carpet specialist in your area on the internet!
All our carpets are cleaned and treated before they leave for France.
Between transport and storage, the carpet has been folded for a long time, so it is normal that you receive it with fold marks. Gradually, the carpet will relax and become completely flat. To speed up the process, I recommend brushing the carpet regularly and putting heavy things on the folds.
ADVICES
Consult our dedicated page "How to choose the right size carpet for your home ?"
Consult our dedicated page "Cleaning advices".
ESHOP
All our rugs are unique pieces. When a carpet is sold, it is totally possible to recreate it on measure in your dimensions, colors, patterns of your choice! Otherwise, we invite you to have a good look at our eshop, we often have similar rugs. Contact us at hello@them.fr, we will tell you if we will receive a similar one soon!
We never have sales at THEM because our concept is based on a policy of fair prices throughout the year for the artisans, you and me.
No, the indoor photos on the carpet product sheets are similar carpets that allow you to better visualize your future carpet in your home.
THEM BERBER CARPETS
The bangs of our rugs measure about 10cm. If this is too big for you, you can always cut them yourself.
Our rugs are mostly 2.5cm thick. This is the average thickness that we recommend and that our customers prefer. A thicker carpet is less easy to maintain and looks less clean, while a thinner carpet is less attractive.
Concerning the remuneration of the weavers, on average 50% of the sales price before tax goes to them.
Yes, all our carpets are unique pieces.
Our berber carpets are handmade on traditional wooden looms in Morocco with sheep's wool. The whole process is 100% handmade and traditional. We collaborate with more than 300 weavers from the Atlas Mountains. Discover in video the know-how of our weavers.
The dimensions indicated on the site do not include the bangs.
DELIVERY, RETURN
& EXCHANGE
Visit directly to our dedicated pages, it's this way!
PROFESSIONNAL
COLLABORATION
THEM offers professional discounts for interior designers. These are made on quotation according to quantities and models. Contact marion@them.fr to discuss this matter!
THEM works wholesale, we are open to new collaborations! Contact Marion at marion@them.fr to discuss this and send you the current selection.