FAQ

PAYMENT

What payment methods do you offer?

It is possible to pay by credit card, bank transfer, payment in 3 times without expenses for the orders of more than 200 euros.

Can I pay with Paypal?

Yes, it is possible to pay with PayPal. When you make your purchase, we invite you to choose the method of payment by bank transfer, then simply transfer the money to our PayPal account marion@them.fr

Are there any customs fees?

There are no customs fees for orders placed from a European Union country because the packages are shipped from France.

For countries outside the EU, customs fees may apply. We can't tell you the exact amount but it is around 10% of the order amount. If you ever want to avoid paying these fees, contact us at contact@them.fr, we will try to find a solution!

How to get an invoice ?

The invoice is automatically sent by email. If you have not received it, contact us at contact@them.fr and we will send it to you.

Can I pay in 3 times ?

You can pay in 3 times without fees by choosing the payment option with Alma for all orders over 200euros.

CUSTOM-MADE

Is it possible to create a custom-made carpet?

Yes, you can make a custom-made carpet in the size, pattern and colors of your choice, and at a low price! Consult our dedicated page "Custom-made berber carpet" and contact us at custom@them.fr if you are interested.

How long does it take to make a custom rug?

It takes between 2 to 4 months of weaving for a custom-made berber carpet. All our carpets are handmade on traditional wooden looms.

What is the price for a custom-made carpet?

For custom-made carpets, the prices are the same as on the website. They depend on the style of the carpet and its size.

Can I design my own carpet?

Yes, you are free to send us a model for your carpet, and we will confirm if it is feasible or not. We are here to help you, to advise you, or to design your future carpet!

CLEANING

How do I maintain my carpet?

Visit our dedicated page : "Cleaning advices".

The maintenance of a berber carpet is quite simple:

Vacuum it once a week maximum to avoid damaging the wool. If you do not have the possibility of shaking it, turn it over for a few hours once a month, all the dust in depth will fall, it works very well. In case of stain, tap it immediately with a cloth soaked in water. This is often enough. If not, add vinegar or soap with lots of water. The secret is to rub it right away!

Do you have the contact of a specialist to clean my carpet?

If you live in Ile-de-France, here is the contact of a person specialized in berber carpets : 06 77 64 85 73. Otherwise, you can probably find a carpet specialist in your area on the internet!

Are the carpets treated?

All our carpets are cleaned and treated before they leave for France.

How to remove wrinkles from a carpet?

Between transport and storage, the carpet has been folded for a long time, so it is normal that you receive it with fold marks. Gradually, the carpet will relax and become completely flat. To speed up the process, I recommend brushing the carpet regularly and putting heavy things on the folds.

ADVICES

How to choose the size of my carpet?
How to maintain a berber carpet ?

Consult our dedicated page "Cleaning advices".

ESHOP

I found this carpet on the site but it is no longer in stock, how to do?

All our rugs are unique pieces. When a carpet is sold, it is totally possible to recreate it on measure in your dimensions, colors, patterns of your choice! Otherwise, we invite you to have a good look at our eshop, we often have similar rugs. Contact us at hello@them.fr, we will tell you if we will receive a similar one soon!

Do you have sales?

We never have sales at THEM because our concept is based on a policy of fair prices throughout the year for the artisans, you and me.

Does the indoor photo on the product sheet match the carpet in question?

No, the indoor photos on the carpet product sheets are similar carpets that allow you to better visualize your future carpet in your home.

THEM BERBER
CARPETS

Are the bangs included in the size of the carpet?

The dimensions indicated on the site do not include the bangs.

How long are the fringes of a carpet?

The bangs of our rugs measure about 10cm. If this is too big for you, you can always cut them yourself.

How thick are the carpets?

Our rugs are mostly 2.5cm thick. This is the average thickness that we recommend and that our customers prefer. A thicker carpet is less easy to maintain and looks less clean, while a thinner carpet is less attractive.

Are your carpets unique pieces?

Yes, all our carpets are unique pieces.

How are your carpets made?

Our berber carpets are handmade on traditional wooden looms in Morocco with sheep's wool. The whole process is 100% handmade and traditional. We collaborate with more than 300 weavers from the Atlas Mountains. Discover in video the know-how of our weavers.

What is the remuneration of the weavers?

Concerning the remuneration of the weavers, on average 50% of the sales price before tax goes to them.

DELIVERY, RETURN
& EXCHANGE

Visit directly to our dedicated pages, it's this way!

PROFESSIONNAL
COLLABORATION

Do you offer discounts for interior decorators?

THEM offers professional discounts for interior designers. These are made on quotation according to quantities and models. Contact marion@them.fr to discuss this matter!

Do you do WholeSale?

THEM works wholesale, we are open to new collaborations! Contact Marion at marion@them.fr to discuss this and send you the current selection.

faq

PAYMENT

What payment methods do you offer?

It is possible to pay by credit card, bank transfer, payment in 3 times without expenses for the orders of more than 200 euros.

Can I pay with Paypal?

Yes, it is possible to pay with PayPal. When you make your purchase, we invite you to choose the method of payment by bank transfer, then simply transfer the money to our PayPal account marion@them.fr

Are there any customs fees?

There are no customs fees for orders placed from a European Union country because the packages are shipped from France.

For countries outside the EU, customs fees may apply. We can't tell you the exact amount but it is around 10% of the order amount. If you ever want to avoid paying these fees, contact us at contact@them.fr, we will try to find a solution!

How to get an invoice ?

The invoice is automatically sent by email. If you have not received it, contact us at contact@them.fr and we will send it to you.

Can I pay in 3 times ?

You can pay in 3 times without fees by choosing the payment option with Alma for all orders over 200euros.

CUSTOM-MADE

Is it possible to create a custom-made carpet?

Yes, you can make a custom-made carpet in the size, pattern and colors of your choice, and at a low price! Consult our dedicated page "Custom-made berber carpet" and contact us at custom@them.fr if you are interested.

How long does it take to make a custom rug?

It takes between 2 to 4 months of weaving for a custom-made berber carpet. All our carpets are handmade on traditional wooden looms.

What is the price for a custom-made carpet?

For custom-made carpets, the prices are the same as on the website. They depend on the style of the carpet and its size.

Can I design my own carpet?

Yes, you are free to send us a model for your carpet, and we will confirm if it is feasible or not. We are here to help you, to advise you, or to design your future carpet!

CLEANING

How do I maintain my carpet?

Visit our dedicated page : "Cleaning advices".

The maintenance of a berber carpet is quite simple:

Vacuum it once a week maximum to avoid damaging the wool. If you do not have the possibility of shaking it, turn it over for a few hours once a month, all the dust in depth will fall, it works very well. In case of stain, tap it immediately with a cloth soaked in water. This is often enough. If not, add vinegar or soap with lots of water. The secret is to rub it right away!

Do you have the contact of a specialist to clean my carpet?

If you live in Ile-de-France, here is the contact of a person specialized in berber carpets : 06 77 64 85 73. Otherwise, you can probably find a carpet specialist in your area on the internet!

Are the carpets treated?

All our carpets are cleaned and treated before they leave for France.

How to remove wrinkles from a carpet?

Between transport and storage, the carpet has been folded for a long time, so it is normal that you receive it with fold marks. Gradually, the carpet will relax and become completely flat. To speed up the process, I recommend brushing the carpet regularly and putting heavy things on the folds.

ADVICES

How to choose the size of my carpet?
How to maintain a berber carpet ?

Consult our dedicated page "Cleaning advices".

ESHOP

I found this carpet on the site but it is no longer in stock, how to do?

All our rugs are unique pieces. When a carpet is sold, it is totally possible to recreate it on measure in your dimensions, colors, patterns of your choice! Otherwise, we invite you to have a good look at our eshop, we often have similar rugs. Contact us at hello@them.fr, we will tell you if we will receive a similar one soon!

Do you have sales?

We never have sales at THEM because our concept is based on a policy of fair prices throughout the year for the artisans, you and me.

Does the indoor photo on the product sheet match the carpet in question?

No, the indoor photos on the carpet product sheets are similar carpets that allow you to better visualize your future carpet in your home.

THEM BERBER CARPETS

How long are the fringes of a carpet?

The bangs of our rugs measure about 10cm. If this is too big for you, you can always cut them yourself.

How thick are the carpets?

Our rugs are mostly 2.5cm thick. This is the average thickness that we recommend and that our customers prefer. A thicker carpet is less easy to maintain and looks less clean, while a thinner carpet is less attractive.

What is the remuneration of the weavers?

Concerning the remuneration of the weavers, on average 50% of the sales price before tax goes to them.

Are your carpets unique pieces?

Yes, all our carpets are unique pieces.

How are your carpets made?

Our berber carpets are handmade on traditional wooden looms in Morocco with sheep's wool. The whole process is 100% handmade and traditional. We collaborate with more than 300 weavers from the Atlas Mountains. Discover in video the know-how of our weavers.

Are the bangs included in the size of the carpet?

The dimensions indicated on the site do not include the bangs.

DELIVERY, RETURN
& EXCHANGE

Visit directly to our dedicated pages, it's this way!

PROFESSIONNAL
COLLABORATION

Do you offer discounts for interior decorators?

THEM offers professional discounts for interior designers. These are made on quotation according to quantities and models. Contact marion@them.fr to discuss this matter!

Do you do WholeSale?

THEM works wholesale, we are open to new collaborations! Contact Marion at marion@them.fr to discuss this and send you the current selection.